Shipping, Pickup & Returns
Everything ships from our warehouse in Brooklyn, New York. You'll get a confirmation email as soon as your order is placed, and a second email with tracking once it leaves us. If you're local, you can also collect your order in person — see Local pickup below.
Local pickup in Brooklyn
Choose Pick up at checkout instead of shipping and collect your order yourself. There is no charge for pickup.
Karem Corporation
201 64th Street
Brooklyn, NY 11220
Pickup hours: Monday to Thursday, 12:00pm – 4:00pm.
Orders take 24 to 48 hours to prepare during these hours, so please allow a few days if you order outside them. Wait for your “Ready for pickup” email before coming — we'll let you know as soon as your order is ready.
We are inside Extra Space Storage — ask at the front desk for Karem Corporation. Please bring your order number and a photo ID.
Questions about a pickup? Email contact@karemcorporation.com.
Shipping within the United States
| Service | Order | Cost |
|---|---|---|
| Economy | Orders of $100 or more | Free |
| Standard | Up to 1 lb | $6.90 |
| Standard | 1 lb to 5 lb | $9.90 |
| Economy | Up to 5 lb | $4.90 |
| Economy | 5 lb to 70 lb | $19.90 |
The exact rate is calculated at checkout from the weight of your order, so you always see the cost before you pay.
International shipping
We ship to Canada, the United Kingdom, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel, the United Arab Emirates, and across Europe — Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland.
International orders ship by USPS or DHL Express, and live rates for both appear at checkout. Import duties and taxes are set by the destination country and are the responsibility of the customer.
Returns
You have 30 days from the day you receive your order to request a return.
To be eligible, the item must be in the same condition you received it — unworn, unused, and in its original packaging — and you'll need the receipt or proof of purchase.
To start a return, email us at contact@karemcorporation.com. If your return is accepted we'll send you a return shipping label along with instructions on where to send the package. Items sent back without requesting a return first cannot be accepted.
Items we can't accept back
- Perishable goods
- Custom or personalized orders
- Personal care goods, including opened beauty products
- Hazardous materials, flammable liquids, and gases
- Sale items and gift cards
If you're unsure whether your item qualifies, just ask us before sending it back.
Damaged or wrong items
Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us straight away and we'll put it right.
Refunds
Once we receive and inspect your return we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it. If more than 15 business days have passed since we approved your return and you still haven't seen it, email us at contact@karemcorporation.com.
Exchanges
The quickest way to get the item you want is to return the one you have, and place a separate order for the replacement once the return is accepted.
European Union — 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days without giving a reason. The item must be unworn, unused, with tags, and in its original packaging, and you'll need the receipt or proof of purchase.
Questions
Email contact@karemcorporation.com.